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    Terms and Conditions

    General Terms and Conditions of Vellinore GmbH.

    Table of Contents

    1. Scope of Application
    2. Conclusion of Contract
    3. Right of Withdrawal
    4. Prices and Payment Terms
    5. Delivery and Shipping Conditions
    6. Retention of Title
    7. Liability for Defects
    8. Promotional Coupons
    9. Applicable Law
    10. Jurisdiction
    11. Alternative Dispute Resolution

    As of August 2026 · Vellinore GmbH, Sandkaule 9–11, 53111 Bonn

    § 1 Geltungsbereich

    1.1 These General Terms and Conditions (hereinafter "GTC") of Vellinore GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods presented in the Seller's online shop. The inclusion of the Customer's own conditions is contradicted unless otherwise agreed.

    1.2 A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.

    2) Conclusion of Contract

    2.1 The product descriptions contained in the seller's online shop do not constitute binding offers from the seller, but serve to submit a binding offer by the customer.

    2.2 The customer can submit their offer via the order form integrated into the online shop. After placing the selected goods in the shopping cart and completing the electronic ordering process, they submit a legally binding contractual offer regarding the goods contained in the shopping cart by clicking the button that completes the ordering process.

    2.3 The seller can accept the customer's offer within five days by

    • sending the customer an order confirmation in text form (e.g., email) – the decisive factor is its receipt by the customer, or
    • delivering the ordered goods to the customer – the decisive factor is the receipt of the goods by the customer, or
    • requesting payment from the customer after the order has been placed.

    If several of these alternatives are available, the contract comes into effect at the time when one of them first occurs. The acceptance period begins on the day after the offer is sent by the customer and ends at the end of the fifth following day. If the seller does not accept the offer within this period, this is considered a rejection, resulting in the customer no longer being bound by their declaration of intent.

    2.4 When selecting a payment method offered by PayPal, the payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, in accordance with the PayPal terms of use or – if the customer does not have a PayPal account – the terms for payments without a PayPal account. If the customer pays using a payment method offered by PayPal, the seller declares acceptance of the offer at the moment the customer clicks the button that completes the ordering process.

    2.5 When submitting an offer via the online order form, the contract text is stored by the seller and sent to the customer in text form (e.g., email) after the order is sent. No further accessibility of the contract text will be provided.

    2.6 Before the binding submission of the order, the customer can recognize possible input errors by carefully reading the information displayed on the screen and can correct their entries using the usual keyboard and mouse functions until they click the button that completes the ordering process.

    2.7 Only the German language is available for the conclusion of the contract.

    2.8 Order processing and contact usually take place via email and automated order processing. The customer must ensure that the email address provided by them is correct and that emails sent there can be received, especially when using SPAM filters.

    3) Right of withdrawal

    3.1 Consumers generally have a right of withdrawal.

    3.2 Further information can be found in the withdrawal information of the seller.

    3.3 In addition to the statutory right of withdrawal, the seller grants consumers a voluntary contractual right of return of 30 days from receipt of the goods. The details are provided in the withdrawal information. The statutory right of withdrawal remains unaffected and is not limited by the contractual right of return.

    4) Prices and payment terms

    4.1 Unless otherwise stated in the product description, the prices quoted are total prices including the statutory value-added tax. Any additional delivery and shipping costs will be specified separately in the respective product description.

    4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases, which the seller is not responsible for and which are to be borne by the customer (e.g., transfer or exchange rate fees, customs duties, or import taxes).

    4.3 The available payment options will be communicated to the customer in the seller's online shop.

    4.4 When selecting the payment method credit card, Apple Pay, or Google Pay, the invoice amount is due immediately upon conclusion of the contract. The payment processing is carried out by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). Stripe reserves the right to conduct a credit check and to refuse the payment method in case of a negative result.

    4.5 When selecting the payment method "Purchase on Invoice" via Klarna, the payment processing is carried out by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). The seller assigns its payment claim to Klarna to that extent; the customer can only make payments with discharging effect to Klarna. Klarna reserves the right to conduct an identity and credit check and may refuse the payment method in case of a negative result. Additionally, the payment terms and privacy notices of Klarna apply, which are displayed to the customer during the ordering process.

    4.6 When selecting the payment method SEPA direct debit, the customer authorizes the seller or the appointed payment service provider to collect the invoice amount from the specified account and grants a SEPA direct debit mandate for this purpose. The collection occurs no earlier than one day after the mandate is granted; the pre-notification will be communicated to the customer in text form no later than one day before the collection. If the direct debit is not honored or is reversed for reasons attributable to the customer, the customer bears the resulting return debit fees, provided that they are at fault.

    4.7 For the redemption of promotional vouchers, Section 8 of these terms and conditions applies.

    5) Delivery and Shipping Conditions

    5.1 The delivery is made via shipping to the delivery address specified by the customer, unless otherwise agreed. The delivery address specified in the seller's order processing is decisive.

    5.2 If delivery fails for reasons attributable to the customer, the customer bears the reasonable costs incurred by the seller as a result. This does not apply to the costs of sending if the customer effectively exercises their right of withdrawal. The regulation made in the withdrawal instruction applies to the return shipping costs.

    5.3 Der Versand erfolgt innerhalb Deutschlands mit DHL, wahlweise als Standard- oder Express-Versand. Die jeweiligen Versandkosten und die Lieferzeit werden dem Kunden im Online-Shop und im Bestellvorgang angezeigt. Ab einem Warenwert von 120 € ist der Standardversand innerhalb Deutschlands versandkostenfrei; für den Express-Versand gilt der im Bestellvorgang angegebene Aufpreis.

    5.4 Self-collection is not possible for logistical reasons.

    6) Retention of title

    If the seller makes an advance payment, they retain ownership of the delivered goods until full payment of the owed purchase price is made.

    7) Liability for defects (warranty)

    7.1 If the purchased item is defective, the statutory provisions on liability for defects apply.

    7.2 If the customer acts as a consumer, they are requested to report delivered goods with obvious transport damage to the carrier and to inform the seller of this. If the customer does not comply, this has no effect on their statutory or contractual claims for defects.

    8) Redemption of promotional vouchers

    8.1 Vouchers that the seller issues free of charge as part of promotional campaigns with a specific validity period and that cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.

    8.2 Individual products may be excluded from the voucher promotion if a corresponding restriction arises from the content of the promotional voucher.

    8.3 Promotional vouchers can only be redeemed before the completion of the ordering process; subsequent offsetting is not possible.

    8.4 Only one promotional voucher can be redeemed per order.

    8.5 The balance of a promotional voucher will neither be paid out in cash nor accrue interest. Any remaining balance will not be refunded.

    8.6 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with it under their statutory right of withdrawal.

    8.7 The promotional voucher is transferable. The seller can perform with discharging effect to the respective holder who redeems the voucher in the online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the holder's lack of entitlement, legal incapacity, or lack of representation authority.

    9) Applicable Law

    For all legal relationships of the parties, the law of the Federal Republic of Germany applies, excluding the laws on the international sale of movable goods. For consumers, this choice of law applies only to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

    10) Jurisdiction

    If the customer acts as a merchant, a legal entity under public law, or a public law special fund with its registered office in the territory of the Federal Republic of Germany, the exclusive jurisdiction for all disputes arising from this contract shall be the place of business of the seller. If the customer has its registered office outside the territory of the Federal Republic of Germany, the place of business of the seller shall be the exclusive jurisdiction if the contract or claims arising from the contract can be attributed to the professional or commercial activity of the customer. However, in the aforementioned cases, the seller is always entitled to call upon the court at the customer's location.

    11) Alternative Dispute Resolution

    11.1 The EU Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr This serves as a contact point for the out-of-court resolution of disputes arising from online purchase or service contracts in which a consumer is involved.

    11.2 The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.